Effective Date: 10 May 2026
Thank you for shopping at Rebo Rome. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
All orders are processed after successful payment confirmation.
Orders are typically processed within:
- 1–3 business days for standard items
- Additional processing time may apply for limited edition or high-demand collectible products
Orders are not processed on weekends or public holidays.
2. Shipping Methods
We work with trusted shipping carriers to deliver orders securely and efficiently.
Available shipping methods and estimated delivery times are displayed during checkout based on the customer’s location.
Delivery estimates are provided for reference only and are not guaranteed.
3. Shipping Locations
We currently ship to selected domestic and international locations.
Shipping availability may vary depending on:
- Destination country
- Carrier restrictions
- Customs regulations
- Product limitations
Customers are responsible for ensuring that purchased products comply with local import regulations.
4. Tracking Information
When tracking is available, customers will receive shipping confirmation and tracking details after the order has been dispatched.
Tracking updates are provided by the shipping carrier and may take time to appear after shipment.
5. Shipping Fees
Shipping costs are calculated during checkout based on:
- Delivery location
- Package size and weight
- Shipping method selected
Any applicable taxes, customs duties, or import fees are the responsibility of the customer unless otherwise stated.
6. Delivery Delays
Delivery delays may occur due to:
- Carrier disruptions
- Weather conditions
- Customs inspections
- High seasonal demand
- Incorrect shipping information
Rebo Rome is not responsible for delays caused by shipping carriers or circumstances beyond our control.
7. Incorrect Address Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided:
- Delivery delays may occur
- Additional shipping charges may apply
- Orders may be returned or canceled
We are not responsible for lost shipments caused by incorrect customer information.
8. Lost or Damaged Packages
If your order arrives damaged or appears lost in transit, please contact our support team as soon as possible.
Customers may be asked to provide:
- Order details
- Photos of damaged packaging or products
- Shipping confirmation information
We will work with the carrier to investigate eligible claims.
9. High-Value Collectibles
Certain collectible items may require:
- Signature confirmation upon delivery
- Additional packaging protection
- Insurance coverage during shipment
These measures help ensure product safety and delivery security.
10. Fraud Prevention & Security
For customer protection and fraud prevention:
- Orders may be subject to verification
- Suspicious transactions may be delayed, canceled, or refunded
- Additional confirmation may be requested before shipment
We reserve the right to refuse shipment where fraudulent activity is suspected.
11. Contact Us
If you have questions regarding shipping or delivery, please contact us:
Website: reborome.shop
Email: info@reborome.shop