Effective Date: 10 May 2026
Thank you for shopping at Rebo Rome. Customer satisfaction is important to us, and we strive to provide a secure and reliable shopping experience for trading cards and collectible products.
1. Eligibility for Returns
Customers may request a return or refund for eligible products if:
- The item arrives damaged or defective
- The wrong item was received
- The product is significantly different from the product description
Return requests must be submitted within a reasonable period after delivery.
2. Non-Returnable Items
Due to the collectible nature of our products, certain items may not be eligible for return, including:
- Opened trading card packs or sealed products
- Used or damaged items caused by customer handling
- Limited edition or final sale collectibles
- Digital products or gift cards
3. Return Process
To request a return or refund, customers should contact our support team with:
- Order number
- Description of the issue
- Photos of damaged or incorrect items if applicable
Our team will review the request and provide further instructions if the return is approved.
4. Refund Processing
Approved refunds will be processed back to the original payment method used during checkout.
Refund processing times may vary depending on the payment provider and financial institution.
All payments are securely processed through trusted payment providers including Stripe.
5. Shipping Costs
Shipping charges are generally non-refundable unless the return is caused by:
- Incorrect items shipped
- Damaged products
- Verified fulfillment errors
6. Fraud Prevention
For customer protection and fraud prevention purposes, refund requests may be reviewed and verified before approval.
We reserve the right to deny refund requests involving:
- Suspicious activity
- Abuse of refund policies
- Unauthorized transactions under investigation
7. Chargebacks
Customers are encouraged to contact us directly before initiating chargebacks or payment disputes.
Unauthorized or fraudulent chargebacks may result in order restrictions or account review.
8. Contact Information
If you have questions regarding returns or refunds, please contact us:
Website: reborome.shop
Email: info@reborome.shop